Terms & Policies
Privacy Policy
Last updated on 14 JUN, 2024
Introduction
RAMPNOW Sp. z o.o. ("RAMPNOW", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website, services, or interact with us, in compliance with the Polish Personal Data Protection Act (Ustawa o ochronie danych osobowych) and the European Union General Data Protection Regulation (GDPR).
Data Controller
The data controller responsible for your personal data is:
RAMPNOW Sp. z o.o.
UL. Uniwersytecka 13,
Katowice, 40-007, Poland
Email: support@rampnow.com
Personal data we collect
We collect and process the following categories of personal data: a. Identity data, such as your name, username, or other identifier b. Contact data, such as your email address, phone number, and postal address c. Technical data, such as IP address, browser type, device information, and other technical information d. Usage data, such as information about how you use our website and services e. Marketing and communication data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.
How we collect personal data
We collect personal data from various sources, including:
Directly from you when you provide it to us, such as by registering an account, submitting inquiries, or completing forms.
Automatically as you navigate through our website, using cookies and other tracking technologies.
From third parties or publicly available sources, such as analytics providers, advertising networks, or social media platforms.
How we use personal data
We use your personal data for the following purposes:
To provide our services and fulfill our contractual obligations.
To improve our website and services, and to develop new features.
To send you marketing communications, if you have consented to receive them.
To comply with our legal obligations and respond to legal requests.
To protect the security and integrity of our website and services.
Disclosure of personal data
We may disclose your personal data to:
Our employees, contractors, and service providers who need access to your personal data to provide services on our behalf.
Third parties with whom we may partner for marketing and advertising activities.
Authorities, courts, or other parties, when required by law or necessary to protect our rights and interests.
Data security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your rights
Under the GDPR, you have the following rights concerning your personal data:
Access: You have the right to obtain information about your personal data we process and access a copy of it.
Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
Erasure: You have the right to request the deletion of your personal data in certain circumstances.
Restriction: You have the right to request the restriction of processing your personal data in certain circumstances.
Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes or when the processing is based on our legitimate interests.
Withdraw consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
Lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of your personal data infringes the GDPR.
To exercise any of your rights, please contact us at support@rampnow.com.
Third party links
Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third parties you interact with.
Cookies
We use cookies and similar technologies to collect and store information, personalize your experience, and analyze the use of our website.You can configure your browser to reject cookies or notify you when a cookie is set. However, some features of our website may not function properly without cookies.
Changes to privacy policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.
Contact us
If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:
RAMPNOW Sp. z o.o.
UL. Uniwersytecka 13,
Katowice, 40-007, Poland
Email: support@rampnow.com
Terms and Conditions of service
The following version of the Terms and Conditions of Service is effective as of September 15th, 2024.
General Provisions
1.1. These Terms and Conditions of Service (hereinafter referred to as the 'Terms and Conditions' or 'Terms') constitute a legally binding agreement between you (hereinafter referred to as 'you' or 'your') and Rampnow Sp. z o.o., a company duly registered in the Polish company register (KRS) under number 0001025453, with its registered office at ul. Uniwersytecka 13, Katowice, 40-007, Poland (hereinafter referred to as 'Rampnow', 'we', 'our', or 'us').
1.2. Only the following individuals and entities are eligible to use our products and services:
natural persons who are at least 18 (eighteen) years of age and possess full legal capacity under applicable law;
legal persons and other entities that have legal capacity under the laws governing their operations.
All eligible parties must accept these Terms and Conditions and enter into a legally binding contract for the provision of services in accordance with the terms outlined herein.
1.3. The Terms govern your use of the services provided by Rampnow, including the operation of the Rampnow virtual currency exchange accessible via the website rampnow.com (hereinafter referred to as the 'Exchange').
1.4. For the purposes of these Terms and Conditions, the following definitions apply:
Cryptocurrencies - a digital asset secured by cryptographic methods, representing value or contractual rights, utilizing distributed ledger technology, and capable of being transferred and stored electronically.
Customer - refers to an individual or entity that has successfully completed the registration and KYC verification process. Customers have full access to Rampnow’s services, including the ability to conduct transactions, manage accounts, and use all platform functionalities.
FIAT Currencies - government-issued currency, typically in the form of coin or paper, that is designated as legal tender and customarily used for transactions within the issuing country.
Payment Operators - licensed and authorized payment service providers who collaborate with Rampnow to facilitate transactions.
Permitted Users - refer to individuals or entities who have been expressly authorized by a verified Customer to access, manage, or execute transactions using the Customer’s Rampnow Account. These individuals act on behalf of the Customer and are subject to the same legal, regulatory, and security requirements as the Customer. Authorization must be formally granted, and Rampnow reserves the right to verify the identity and eligibility of all Permitted Users. The procedure for granting authorization is as follows:
The Customer must formally submit a request to Rampnow, identifying the individual or entity to be authorized;
Rampnow will verify the identity and eligibility of the Permitted User, which may include KYC checks and identity documentation;
Once verified, the Permitted User will receive credentials to access the Customer’s account with permissions set by the Customer.
The Customer retains the right to revoke access to any Permitted User at any time. A formal revocation request must be sent to Rampnow via the designated email support@rampnow.io Upon receipt of the request, Rampnow will process and enforce the revocation within 24 hours, ensuring that the Permitted User's access to the Customer's account is immediately restricted. No further actions may be taken by the Permitted User once the revocation is processed.
Platform - refers to the comprehensive digital infrastructure provided and maintained by Rampnow, including the website (rampnow.io), APIs, and any associated software or systems. This Platform facilitates the execution of services provided by Rampnow, such as cryptocurrency transactions, account management, communication, and other related services. It operates as a fully integrated system enabling Users and Customers to access, use, and interact with Rampnow’s services. The Platform encompasses both front-end interfaces and back-end systems necessary for service delivery, including transaction processing, data storage, and user authentication.
Rampnow Account - a verified customer's personal account, enabling them to execute transactions through the platform.
Rampnow Services - encompass the full range of functionalities offered through the Platform. These include, but are not limited to:
General Services - providing Users and Customers with access to the Platform for conducting cryptocurrency transactions, account management, and accessing market data;
Payment Services - facilitating the deposit and withdrawal of FIAT Currencies and Cryptocurrencies via licensed Payment Operators, including managing fiat-crypto conversions;
Custody Services - secure storage of Cryptocurrencies, allowing Customers to hold digital assets within their Rampnow Accounts for future transactions or transfers.
Restricted Person - are individuals or entities who are prohibited from accessing or using Rampnow Services due to legal, regulatory, or internal policy restrictions. This includes individuals convicted of financial crimes (e.g., tax evasion), those subject to anti-money laundering or counter-terrorist financing regulations, and persons residing in jurisdictions where Rampnow Services are restricted or illegal. Any person meeting these criteria is not eligible to register, use, or access Rampnow Services.
User - refers to any individual or entity that has initiated the registration process on the Rampnow Platform but has not yet completed the full identity verification required under Rampnow's KYC procedures. Users have limited access to services, meaning they can browse the platform and initiate actions but cannot perform full transactions or access certain features until verification is complete.
1.5. The Terms govern your use of the Rampnow Services made available to you through the Platform or otherwise.
1.6. By registering for a Rampnow Account, accessing the Platform and/or using the Rampnow Services, you agree that you have read, understood and accepted these Terms, together with any additional documents or terms referred to in these Terms. You acknowledge and agree that you will be bound by and will comply with these Terms, as updated and amended from time to time.
1.7. If you do not understand and accept these Terms in their entirety, you should not register for a Rampnow Account or access or use the Platform or any Rampnow Service.
1.8. These Terms include Rampnow's Privacy Policy and other applicable policies, terms, and conditions that may be provided or referenced by Rampnow, which may be amended from time to time (collectively referred to as the 'Policies').
1.9. Each User and Customer is required to safeguard their email accounts, and login data on the platform. Under no circumstances should these details be disclosed to third parties.
1.10. Rampnow does not accept individuals as Users or Customers who are citizens or residents of the following countries due to legal, regulatory, and internal policy restrictions: Afghanistan, Bangladesh, Belarus, Bolivia, Cuba, Democratic Republic of the Congo, Dominican Republic, Ecuador, El Salvador, Guatemala, Haití, Honduras, Iran, Iraq, Libya, Myanmar (Burma), Nicaragua, North Korea (Democratic People's Republic of Korea), Pakistan, Panama, Russia, Somalia, Sudan, Syria, United States of America, Venezuela, Yemen, Zimbabwe. Access to the platform from these jurisdictions is prohibited, and any accounts associated with such users will be terminated in accordance with Rampnow's policies.
Rampnow Information System and Services Overview
2.1. Rampnow’s information and communication system includes a set of cooperating IT devices and software, providing the processing and storage, as well as sending and receiving data via telecommunications networks, by means of a terminal device appropriate for the given type of network.
2.2. Rampnow system collects personal data of Users and Customers of the Platform, and its processing is carried out in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), OJ L 119, 4.5.2016. For more information on the processing of personal data of Users and Customers of the Exchange, as well as visitors to Rampnow's website, please go to the Privacy Policy.
2.3. Rampnow provides information society services (in accordance with Directive (EU) 2015/1535 of the European Parliament and of the Council of 9 September 2015 laying down a procedure for the provision of information in the field of technical regulations and of rules on Information Society services, OJ L 241, 17.9.2015), which consists of:
providing the possibility of matching Customers through the platform in order for them to enter into transactions between themselves for the purchase, or sale of virtual currencies (hereinafter referred to as 'Cryptocurrencies') including into currencies recognized as official means of payment (hereinafter referred to as 'FIAT Currencies') available on the platform. Rampnow acts solely as a provider of the tools necessary to facilitate such transactions and is not a party to any transactions conducted between Customers on the platform;
storing or administration of Cryptocurrencies in order to enable Customers to make the transactions indicated in (a) above between themselves;
enabling Customers to deposit and withdraw FIAT Currencies through Payment Operators to allow Customers to make the transactions indicated in (a) above;
facilitating the execution of Cryptocurrencies transfers from Customers' wallets held privately or by another service provider and vice versa
(hereinafter collectively referred to as the 'Services').
2.4. As part of the Services listed in point 2.3 above, Rampnow does not provide payment services. All payment services necessary to carry out transactions between Customers, including, in particular, handling the making of deposits and withdrawals are provided to Customers by payment service operators cooperating with Rampnow, who have the appropriate licenses and permits for this purpose, which are:
ZEN UAB, based in Lithuania, which holds an electronic money license issued by the Central Bank of Lithuania under the number LB000457;
Volt Technologies Holdings Limited, which is a limited company registered in England and Wales with registered number 12140559, authorized and regulated by the Financial Conduct Authority under the Payment Services Regulations as a Payment Institution (FRN: 925340)
2.5. Through the information and communication system provided by Rampnow, the Customer is provided with information on the amount of funds in Cryptocurrencies or FIAT Currencies through which it can currently make transactions, although the very service of holding funds in FIAT Currencies for the benefit of Customers is being provided by Payment Operators.
Technical Conditions for Use of the Platform
3.1. In order to properly use the Exchange, a device with access to the Internet, supporting a web browser (e.g. Mozilla, Opera, Chrome) is required, as well making Java Script and Cookies available in the browser. Rampnow cautions and notes that the use of an outdated web browser may cause the Exchange to not function properly.
3.2. Each User and Customer shall be solely responsible for ensuring technical compatibility between the computer equipment or terminal device it uses as well as the information and communication system or telecommunications system and the platform.
3.3. Rampnow shall not be held liable for any improper functioning of the Platform resulting from issues caused by the User’s and Customer’s system or software, including but not limited to using outdated or incompatible software, systems, or configurations.
3.4. Rampnow, when implementing updates to the platform that involve significant technological modifications which may impact the quality of the Services provided, shall notify Users and Customers by prominently displaying such information on the platform. Changes to technical requirements shall not be deemed amendments to the Terms unless they result in Rampnow being unable to continue providing the Services to Users and Customers.
3.5. Rampnow reserves the right to suspend or terminate the provision of specific functionalities of the platform for the purposes of maintenance, overhaul, or expansion of the technical infrastructure, if such actions are necessary to ensure the stability of the Exchange's operations. In the event of such a necessity, Rampnow will make every reasonable effort to notify Users and Customers in advance, providing the scheduled date and time of the technical interruption. This information will be made available on the Rampnow website for the review of Users and Customers.
3.6. Rampnow reserves the right to restrict access to some or all functionalities of the platform due to the laws in force in a given territory, or against individual Users, or Customers.
3.7. The use of the platform by Users and Customers is based on the principles of 'client-server' architecture, which means that all changes are processed, executed, etc. on the server of the platform, and the User's or Customer's device is the party making the request and retrieving the information.
3.8. Rampnow is not responsible for any wallets, services, etc. that the User or Customer uses to store Cryptocurrencies outside of the platform’s infrastructure that are not part of Rampnow's infrastructure, even if these wallets or services are used to perform transfers of Cryptocurrencies from or to the Exchange.
Eligibility
4.1. Eligibility criteria. To be eligible to register for a Rampnow Account and use the Rampnow Services, you must:
be an individual, corporation, legal person, entity or other organisation with the full power, authority and capacity to (1) access and use the Rampnow Services; and (2) enter into and comply with your obligations under these Terms;
if you are an individual, be at least 18 years old;
if you act as an employee or agent of a legal entity, and enter into these Terms on their behalf, you must be duly authorised to act on behalf of and bind such legal entity for the purposes of entering into these Terms;
not have been previously suspended or removed from using Rampnow Services;
not be a Restricted Person;
not currently have an existing Rampnow Account; and
not be located, incorporated, otherwise established in, or resident of, or have business operations in a jurisdiction where it would be illegal under Applicable Law for you to access or use the Rampnow Services, or cause us or any third party to contravene any Applicable Law; or a country listed on our Ramp List of Prohibited Countries, published on the Rampnow website under the 'Prohibited Countries' tab.
Register in Service
5.1. The agreement for the provision of Services between Rampnow and the Customer is established for an indefinite duration.
5.2. To finalize the Account Registration, the Customer is required to submit an email address, password, and a unique login for the individual Account. Additionally, two-factor authentication (hereinafter referred to as the '2FA') must be configured. 2FA refers to verifying the Customer's identity through two separate authentication factors, typically involving additional elements such as codes, keys, physical devices, or security questions.
5.3. Following Account Registration, each User is assigned a unique identifier (hereinafter referred to as the 'Account') to access the Services.
5.4. Each User and Customer is permitted to maintain only one Account on the platform, with the understanding that a single email address can only be linked to one Account of a natural person Customer and to the Accounts of institutional Customers whom they represent.
5.5. If it is determined that a single email address is associated with multiple Accounts belonging to natural person Customers, Rampnow may require each affected Customer to update the email address linked to their respective Account. Should the required update not be completed within the timeframe set by Rampnow, which shall not be less than 7 days, Rampnow reserves the right to suspend the provision of services to the Customer and block the Account until the email address is duly updated.
5.6. In addition, it is required that the User/Customer provide a email address, which email address should remain active and current as directly assigned to the User/Customer for the duration of the business relationship with Rampnow (inter alia, in connection with the transmission of information to the User/Customer related to security on the Platform). In the event of a change in the email address, the User/Customer is obliged to immediately notify Rampnow of this fact and make the appropriate update of the data in the Account in this regard. Possession of an outdated or inactive email address will entitle Rampnow to suspend the provision of Services to the User/Customer and limit the functionality of the Account on the Exchange until the necessary update is made.
5.7. In order to obtain the full functionality of the Account, it is necessary to carry out the identification of the User by:
in the case of a User who is a natural person: providing data from the User's identification document, including their name, surname, citizenship, as well as address of residence, country of birth, information on tax residency and statement on being a politically exposed person or either relative or close associate of such person, email address, date of birth and - for countries where it will apply - individual identification number (e.g. PESEL) or a statement that they do not have such a number;
in the case of a User who is a legal entity or an organizational unit: sending a scan of a copy of the relevant Commercial Register in which the entity is registered, data on the business activity, a scan of the confirmation of the assignment of the tax identification number and other national identification numbers - if the number is not shown in the copy of the Commercial Register, as well as data from the document stating the identity of the natural person authorized to represent the User, including their name, surname, citizenship, as well as their address of residence, tax residency information, country of birth, information on being a politically exposed person, email address, date of birth and individual identification number, or a statement that they do not have such a number. The User is also obliged to provide the above information on all of the User's Ultimate Beneficial Owners up to the designation of individuals.
Procedure and Terms for Establishing a Service Agreement
6.1. You must create and maintain a Rampnow Account in order to access the Rampnow’s Services and the Platform.
6.2. All Rampnow Accounts are provided at our absolute discretion. We reserve the right to refuse any application for a Rampnow Account without reason or to limit the number of Rampnow Accounts that you may hold.
6.3. By opening a Rampnow Account, you agree to the following conditions:
if you are an individual user, you shall utilize your Rampnow Account exclusively for your personal use and not on behalf of any third party, unless prior written consent has been obtained from Rampnow;
you acknowledge and accept full responsibility for any and all activities conducted through your Rampnow Account.
6.4. You are required to comply with Rampnow's identity verification procedures before being granted permission to open a Rampnow Account and access or utilize the Rampnow Services, whether independently or through a third-party service. This process necessitates the submission of specific information about yourself and, where applicable, any of your Permitted Users. All information provided must be complete, accurate, and truthful at the time of submission. You are obligated to promptly update any such information in the event of any changes.
6.5. You authorize Rampnow to make inquiries, whether directly or through third parties, that Rampnow considers necessary to verify your identity, as well as that of any Permitted Users, or to protect you and/or Rampnow against fraud, money laundering, terrorist financing, other financial crimes, or anything that is required per Applicable Law, and to take any action deemed necessary based on the results of such inquiries.
6.6. When Rampnow carries out inquiries, you acknowledge and understand that your personal data, and that of any Permitted Users, may be disclosed to identity verification, compliance data recordation, credit reference, fraud prevention, or financial crime agencies, and that these agencies may respond to Rampnow’s inquiries in full.
6.7. You can review Rampnow's Privacy Notice to obtain more information about how your personal data is processed.
6.8. Rampnow may also require you to comply with its enhanced due diligence procedures by submitting additional information about yourself, your business, or your Permitted Users, providing additional records or documentation, or having face-to-face meetings with representatives of Rampnow.
6.9. Rampnow keeps your personal data to enable your continued use of Rampnow Services, for as long as it is required in order to fulfill the relevant purposes described in this Privacy Notice, and as may be required by law such as for tax and accounting purposes, compliance with anti-money laundering laws, or as otherwise communicated to you. Please review our Privacy Notice for more information on how we collect and use your personal data relating to the use and performance of our Website and the Rampnow Services.
6.10. Your access to your Rampnow Account and the Minimum Order that apply to your use of the Rampnow Services may be altered as a result of information collected about you on an ongoing basis or in accordance with any applicable law. If there is reasonable suspicion that any information provided by you is incorrect, untruthful, outdated, or incomplete, Ramp may send you a notice to request corrections, remove relevant information, or take any other actions deemed necessary to ensure that the information provided by you is accurate and complete, or to comply with applicable law.
6.11. You must comply with any information request we send to you. If you decline to provide the requested information, or otherwise do not comply in a timely manner, we reserve the right to suspend or terminate your access to your Rampnow Account, or to all or part of it, without notice.
6.12. Rampnow complies with European and national anti-money laundering and counter-terrorist financing laws, in particular Directive (EU) 2015/849 of the European Parliament and of the Council of 20 May 2015 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, amending Regulation (EU) No 648/2012 of the European Parliament and of the Council, and repealing Directive 2005/60/EC of the European Parliament and of the Council and Commission Directive 2006/70/EC, subsequently amended by Directive (EU) 2018/843 of the European Parliament and of the Council of 30 May 2018 amending Directive (EU) 2015/849 on the prevention of the use of the financial system for the purposes of money laundering or terrorist financing, and amending Directives 2009/138/EC and 2013/36/EU. The Customer's accession to the use of the Services provided by Rampnow implies acceptance of the relevant application of the above regulations.
6.13. In connection with the applicable laws in Poland, implementing the provisions of Polish law rulers on the requirements and procedure for identification of persons and verification of person’s identity data with information technology means, Rampnow informs that the activities undertaken in connection with the identification of Users and Customers and verification of their personal data are carried out on the basis of the provisions of the Polish Money Laundering and Terrorist Financing Prevention Act dated of March 1st, 2018 in particular:
identification of the User and the Customer, or the person representing the User or the Customer, or who is the beneficial owner of the User or the Customer, and verification of its identity by IT means shall be carried out in accordance with the procedure set forth in Article 37 of the Polish Money Laundering and Terrorist Financing Prevention Act dated of March 1st, 2018;
identification of the User or the person representing the User, or being the User's beneficial owner, and verification of the User's identity does not obligate Rampnow to establish a business relationship or guarantee the availability of the Services.
6.14. Detailed information on Account Registration and identity verification can be found in Policy and Privacy. Verification may be considered unsuccessful in case of inconsistency of identification data with the documentation provided for verification purposes or in a situation where the documents provided are in a language other than English, and if the quality of the documents provided makes it impossible to read them or makes it difficult to verify their authenticity.
6.15. The conclusion of a contract for the provision of Services between the Customer and Rampnow takes place upon acceptance of the performed authentication and verification of the User's identity in the process of account registration on the Platform (hereinafter referred to as 'Account Registration'). With the conclusion of the contract for the provision of Services, the User becomes Rampnow’s Customer.
6.16. Account Registration on the Platform is always equivalent to acceptance of these Terms and Conditions.
6.17. By accepting these Terms and Conditions, each User and Customer represent that:
it is familiar with the risks of investing in Cryptocurrencies and is aware that one element of these risks is the possibility of losing all invested funds as a result of changes in Cryptocurrency exchange rates;
it is aware that the primary threat to every Internet user, including those using services provided electronically, is the possibility of taking control of the User's or Customer's device or otherwise obtaining the User's or Customer's data by third parties in order to take over the Account on the Platform, resulting in, among other things, the theft of the Customer's funds - the User or Customer is solely responsible for the aforementioned events and cannot make any claims against Rampnow on this account.
Fees and Charges
7.1. Withdrawal of funds accumulated in the Account, both in FIAT Currencies and Cryptocurrencies, shall be made in accordance with the Customer's instruction, provided that the return shall be made to a bank account or wallet belonging solely to the Customer, respectively, after identification and verification.
7.2. The provision of Services by Rampnow is carried out for a fee. Information on the amount of fees charged by Rampnow for withdrawal of a given Cryptocurrency and the number of required confirmations from the network upon deposit will be generated each time in the panel regarding withdrawal or deposit order. The fees represent the total of all fees that the Customer must pay in connection with the given functionality that is available on the Platform, and include both the fees and commissions charged by the Payment Operators. of the Terms and Conditions, for providing payment services to the Customer, as well as the commission payable to Rampnow for enabling Customers to make transactions among themselves..
7.3. Rampnow acts as the Customer's agent for selling cryptocurrency to Customers. Rampnow determines exchange rates from its partner exchanges and facilitates crypto settlement. The Customer is liable for chargebacks.
7.4. Balance clearance cycle is Instant and up to 3 days. Once balance is cleared the available balance will display the funds are available to withdraw. The Customer anytime can login to the Rampnow merchant Back Office and request for the settlement.
7.5. The minimum order amount is 15.00 EUR, applicable for both deposits and withdrawals.
7.6. Each User and Customer is obliged to refrain from performing any unlawful acts in the use of the Services, in particular:
using the Services directly or indirectly for a purpose that is contrary to the law, the Terms and Conditions, code of conduct or good morals;
using the Services in a manner that violates the rights of Rampnow or the rights of third parties, including other Users and Customers;
providing by or to the Exchange's data communications system data that causes disruption of the operation or overload of the Exchange's data communications system or of third parties directly or indirectly involved in the provision of the Services, or that otherwise violates the law, the Terms and Conditions, the welfare of Rampnow or third parties, the code of conduct or good morals.
Your Obligations and Liability
By opening a Rampnow Account or carrying out any transaction, and without prejudice to any other restriction or limitation set out in these terms, you agree that you and any Permitted User will not:
breach these Terms or any agreement entered into pursuant to, or in connection with, these Terms, including, but not limited to, any product terms;
use Rampnow Services for resale or commercial purposes, including transactions on behalf of other persons or entities, unless expressly agreed by us in writing;
use the Rampnow Services for anything which, in Rampnow’s sole opinion, is conduct designed to control or artificially affect the price of any digital asset (market manipulation) including, without limitation, pump and dump schemes, wash trading, self-trading, front running, quote stuffing, and spoofing or layering) regardless of whether prohibited by applicable law;
engage in fraudulent activities, or cause us to suspect that you or any Permitted User have engaged in fraudulent activities and/or Transactions;
use Rampnow Services to conduct or participate in lotteries; gambling activities; bidding fee auctions; sports forecasting or odds making; fantasy sports leagues with cash prizes; internet gaming; contests; sweepstakes; or games of chance;
receive, or attempt to receive, funds from both us and another user for the same Transaction during the course of a Claim;
conduct your business or use the Rampnow Services in a manner that results in, or may result in, complaints, disputes, claims, reversals, chargebacks, fees, fines, penalties, or other liability to us, other users, third parties, or yourself;
allow your Rampnow Account to have a negative value or quantity of Digital Assets;
provide false, inaccurate or misleading information in connection with your use of the Rampnow Services, in communications with us, or otherwise connected with these Terms.
Data Access Restrictions and Account Suspension Procedures
9.1. Rampnow shall be entitled to prevent (block) access to data entered by a User or Customer into the Exchange's information and communication system in the event of:
receipt of official notification of the unlawful nature of the stored data or related activities;
reliable information or becoming aware of the unlawful nature of the stored data or related activities;
in the cases listed in the body of the Terms and Conditions.
9.2. In the case referred to in point 1 above, Rampnow shall immediately notify the User or Customer of its intention to prevent (block) access to the data. The notification shall be sent to the email address or telephone number of the User or Customer indicated and confirmed at the time of registration, or, in the case of a change in this regard made by the User or Customer after the date of registration, to the changed and confirmed email address or telephone number. The notice referred to in the preceding sentence will be sent to the User or Customer, provided that it does not constitute a violation of generally applicable law.
9.3. In the event that any state authority of a member state of the European Union, or any other institution established to exist on the basis of an international agreement to which Poland is a party, directs to Rampnow any decision from which the obligation to withhold or transfer to the deposit account of the aforementioned institution the User's or Customer's funds or Cryptocurrencies, the Account shall be suspended and the funds accumulated therein shall be transferred to the aforementioned account or their withdrawal shall be blocked until a new decision or ruling of a court or other state authority is made finally resolving the fate of the blocked funds. The same consequences arise from the blocking of the bank account in which the funds of Rampnow's Customers are deposited, on the basis of any act coming from the aforementioned authority or institution. In such a case, Rampnow shall notify the User or Customer of the reason for blocking access to its funds within 7 days from the date of blocking, provided that such notification shall not constitute a violation of law. Rampnow shall have the right to make available to the above-described institutions the User's or Customer's data in its possession upon the express request of the relevant authorities or agencies, and upon presentation of the relevant required documents.
9.4. Furthermore, in the event of a breach of internal security procedures by the User or Customer or the necessity for Rampnow to take the required steps to confirm the compliance of actions taken by a User or Customer with internal security procedures and legal requirements imposed on Rampnow, Rampnow reserves the right to impose a restriction on the functionalities of the (User's or Customer’s) Account on the Exchange:
as a rule, for a period not exceeding 48 hours, or
in the event of circumstances justifying its extension, for a longer time than the time necessary to verify the above.
Termination Policies
10.1. The contract for the provision of Services between Rampnow and the Customer is concluded for an indefinite period of time.
10.2. The Customer may discontinue the use of the Services at any time and terminate the contract for the provision of the Services with immediate effect under the rules set forth in the Terms and Conditions.
10.3. The contract may be terminated:
at the Customer's request with immediate effect, except when the Customer is in the process of verifying the source of funds or other processes related to the security of transactions carried out by Rampnow, and resulting from the application of due diligence measures and other laws;
by Rampnow, in the cases indicated in the Terms and Conditions.
10.4. In the event of termination of the contract for the provision of Services, the Customer may make withdrawals of FIAT Currencies and Cryptocurrencies that are accumulated in its Account.
10.5. It is a prerequisite for the termination of the contract for the provision of Services by the Customer that the Customer brings the balances to 0 (zero) on each of the Customer's wallets available on the Exchange. If the above condition is not fulfilled, the funds left in the Account become a non-interest bearing deposit.
10.6. Upon satisfaction of the condition outlined in the preceding section, the Customer is entitled to terminate the Service Agreement by electronically submitting a termination notice to the designated email address.
10.7. In the event of a material violation by the Customer of the law, the Terms and Conditions, the rights of Rampnow or the rights of third parties, the code of conduct or good morals, Rampnow shall have the right to terminate the contract for the provision of Services.
10.8. In the event of violation of the law and in the event that the Customer has not been properly identified or verified, termination of the contract for the provision of Services shall be effective immediately.
10.9. In the event that the Customer has not been adequately identified or verified by Rampnow, or has declined to furnish the requisite documentation or explanations necessary for the implementation of due diligence measures, the termination of the Service Agreement shall take effect immediately. Furthermore, any reimbursement of funds resulting from such termination, due to the inability to execute due diligence measures, shall be processed to the Customer’s bank account, with the conversion of Cryptocurrencies to FIAT Currencies occurring at prevailing market rates.
10.10. With the exception of the situation described in point above, termination of the contract for the provisions of Services shall take place upon 7 days' notice, with Rampnow stipulating that during the notice period, the provision of the Services and the functionality of the Exchange to the Customer to whom the contract for the provision of Services has been terminated shall be limited only to the Customer's ability to make an independent withdrawal of funds accumulated in the Account.
10.11. Rampnow retains the right to suspend or terminate the Agreement with immediate effect if it can no longer provide services in any jurisdiction. Upon termination, all rights and licenses end, and Confidential Information should be returned or destroyed.
10.12. Furthermore, the Service Agreement shall terminate immediately and automatically upon the death of the user (in the case of natural persons) or upon the liquidation of the entity (in the case of legal entities). In such circumstances, the funds held in the user’s account shall be duly safeguarded and subsequently disbursed in accordance with the applicable provisions of succession law (for natural persons) or insolvency/liquidation law (for legal entities). Any potential disbursement of funds shall occur only after the submission of the requisite documentation mandated by law.
10.13. Termination of the contract for the provision of Services with immediate effect may result in the deletion of all data from the Exchange's information and communication system entered by the Customer, unless otherwise provided by law, or the deletion of all data entered by the Customer from the Exchange's information and communication system is not possible due to the nature of the Service.
10.14. Rampnow stipulates that if Rampnow terminates the contract for the provision of Services in accordance with the Terms and Conditions, Rampnow may not re-establish any business relationship with the Customer in the future, including the conclusion of the contract for the provision of Services, and the opportunity to re-register on the Exchange will be blocked.
Protection of Personal Data and Privacy Policy
The rules for the processing of personal data used and processed by Rampnow, as well as regulations on privacy policy are placed on the Exchange in the contents of Privacy Policy and Cookies. These documents are integral parts of these Terms and Conditions.
Liability
12.1. Each User and Customer is responsible for all actions taken after logging into the Exchange using their login/email address and password, or to the mobile application using the API and API keys. This includes actions through third-party systems, applications, or services where the User or Customer has provided their API key or other data enabling synchronization with the Exchange.
12.2. Users and Customers use the Services at their own risk, except to the extent Rampnow is responsible by law. Rampnow takes reasonable steps to maintain platform security and prevent unauthorized access.
12.3. Customers are responsible for ensuring that they provide accurate and up-to-date transaction information when utilizing third-party services through the Rampnow platform.
12.4. In the event of any transaction discrepancies or issues, the Customer must promptly notify both Rampnow and the third-party operator to resolve the matter efficiently.
12.5. Rampnow shall be liable to Users and Customers for failure to perform or improper performance of the Services, except where the failure arises from circumstances for which Rampnow is not legally responsible.
12.6. Rampnow shall not be liable for the non-performance or improper performance of obligations undertaken by other Users or Customers.
12.7. Rampnow is not responsible for the following:
deletion of data entered by Users or Customers into the Exchange’s system by external systems outside Rampnow’s control;
the consequences of Users or Customers sharing login credentials or API keys with third parties;
transactions carried out after successful login using the User’s or Customer’s credentials;
the actions or omissions of third-party operators providing services to Users or Customers;
the accuracy of deposits or withdrawals of Cryptocurrencies if issues arise from the network of a specific Cryptocurrency;
delays in Exchange display on devices caused by external servers or User/Customer devices;
transaction registration time when debiting Cryptocurrency wallets;
incorrect entry of deposit or withdrawal data by the Customer - any cancellation will incur fees from the bank or service operator;
financial losses incurred during technical breaks;
exchange rate differences due to transaction or account blocking in accordance with legal or regulatory requirements;
technical limitations such as data transmission speed related to the User’s or Customer’s equipment or infrastructure;
any use of the Exchange contrary to applicable law, these Terms, or standard codes of conduct.
12.8. These Terms are applied in accordance with consumer protection laws.
12.9. Rampnow may amend these Terms and Conditions at its discretion. Where possible, advance notice will be provided. However, in cases where immediate changes are necessary due to legal or regulatory requirements, customer interests, or other urgent reasons, such changes may be made without prior notice. Rampnow will inform Users and Customers of the changes as soon as possible.
12.10. Rampnow's liability for any losses is limited to the amount paid or payable by the Customer during the calendar year, except for damages resulting from gross negligence or mandatory legal regulations.
12.11. Rampnow collaborates with licensed and authorized third-party payment operators to facilitate transactions, including deposits and withdrawals of FIAT currencies and Cryptocurrencies. While these operators comply with applicable regulations, Rampnow’s liability is limited when transactions are processed by such operators.
12.12. Rampnow is not liable for delays, errors, or transaction failures caused by third-party operators. Any disputes or claims regarding such transactions must be resolved directly with the respective operator.
12.13. Rampnow will make every reasonable effort to ensure accurate and timely updates regarding transaction statuses on the platform, based on information provided by third-party operators. However, Rampnow is not responsible for discrepancies or delays resulting from issues within the control of the third-party operators.
12.14. Rampnow ensures that its platform remains functional and secure, providing seamless integration with third-party operators. However, technical or operational failures on the part of these operators fall outside Rampnow’s liability.
12.15. Third-party operators are fully responsible for their services, including compliance with anti-money laundering and counter-terrorist financing regulations.
12.16. In the event of any fraudulent activities or irregularities during transaction processing by third-party operators, the Customer must directly engage with the operator to resolve the issue. Rampnow will assist in any reasonable manner to facilitate this resolution but is not liable for the operator's actions.
Risk Disclosure
13.1. Owning and using virtual assets involves significant risk. Prices for virtual assets fluctuate significantly. Due to such price fluctuations, you can increase or decrease the value of your virtual assets at any time.
13.2. Any currency - virtual or not - can fluctuate greatly in value and even depreciate. There is an inherent risk that losses will result from buying, selling, or trading anything in the market. Unlike most currencies, which are backed by governments or other entities, or by commodities like gold or silver, a virtual asset is backed by technology and trust. There is no central bank that can take corrective action to protect their value or release more virtual assets.
13.3. Rampnow users are expected to understand these risks. In addition, there may be other risks that are not covered or specified in our Terms of Service. You must carefully assess whether your financial position and risk tolerance are suitable for buying, selling, trading virtual assets, and using them in transferring to various projects.
Governing Law and Dispute Resolution
14.1. These Terms and Conditions are governed by Polish law.
14.2. Any disputes arising from or related to this agreement shall first be resolved through amicable negotiations between the parties.
14.3. If negotiations fail, the dispute will be finally resolved by the Arbitration Tribunal at the Court of Arbitration of the Lewiatan Confederation in Warsaw, in accordance with the Rules of that Court as in force at the date of commencement of proceedings.
14.4. The arbitration process shall be two-tiered. Each party may appeal the decision of the Arbitration Tribunal in accordance with the Appellate Procedure outlined in Annex V of the Lewiatan Court of Arbitration Rules. The decision of the Appellate Panel will be final and binding.
14.5. If arbitration is bypassed or deemed ineffective, the dispute shall be resolved by the common courts of Poland. Jurisdiction will fall under the courts competent for the registered office of Rampnow Sp. z o.o., unless mandatory provisions of law provide otherwise. This ensures that in cases where arbitration cannot fully resolve the dispute, both parties can seek recourse through the formal judicial system, adhering to Polish legal standards for court jurisdiction and procedural matters.
14.6. Each party shall bear its own arbitration costs, including legal fees, unless otherwise determined by the arbitration tribunal or mutually agreed by the parties.
Contact us
If you have any questions or concerns about these Terms, please contact us at:
Rampnow Sp. z o.o.
UL. Uniwersytecka 13,
Katowice,40-007, Poland
AML & Sanction Policy
Last updated on September 15, 2023
Introduction
1. In compliance with the Polish Act on Counteracting Money Laundering and Terrorist Financing (Ustawa o przeciwdziałaniu praniu pieniędzy oraz finansowaniu terroryzmu), EU AML Directives, and best AML/CFT practices, RAMPNOW Sp. z o.o. ("RAMPNOW", "we", "us", or "our") has developed and implemented an AML/CFT Program, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, aimed at reducing the risk of involvement in any illegal financial activities related to on-ramp and off-ramp services for cryptocurrencies. The company's management considers compliance with AML and CFT regulations to be of paramount importance and ensures that the requirements of this Program are met with the highest accuracy. Hereinafter, RAMPNOW Sp. z o.o. will be referred to as "RAMPNOW" throughout these policies.
Occasional transaction and anti-fraud measures
1. Users may perform transactions up to the equivalent of PLN 15,000 per month without establishing business relationships with RAMPNOW, using the company's website or platform. In this case, relevant data is gathered, and appropriate anti-fraud controls are applied to such customers.
2. If a user exceeds the limits or the company management deems it necessary to obtain additional information about the transactions, the user will be asked to undergo KYC verification.
Identity Verification (KYC)
1. To pass identity verification, users must provide personal information, residential address, and upload images of documents that support the provided information. Typically, a driver's license, passport, or national ID card will be provided for this purpose. A recent proof of residence must also be submitted to confirm the residential address.
2. During the KYC verification procedure, RAMPNOW is guided by a risk-based approach, so additional information regarding the nature of business relationships and the source of funds may be requested from users.
3. The information provided by users is meticulously checked, both automatically and manually, to confirm the authenticity of the documents.
Ongoing Monitoring
1. RAMPNOW will perform ongoing monitoring of customer relationships and transactions to ensure that the activities are consistent with the information obtained during the KYC process.
2. If any suspicious activity is identified, the Compliance officer will investigate the case and, if necessary, report it to the Polish Financial Intelligence Unit (Generalny Inspektor Informacji Finansowej, GIIF).
AML/CFT Measures
1. RAMPNOW's AML/CFT measures were developed to prevent money laundering activities and terrorist financing on the platform.
2. Compliance officers maintain the policy by applying a risk-based approach while monitoring transactional activities on the platform.
3. All transactions on the platform are automatically analyzed for suspicious patterns by the AML system. If a transaction or user's activity raises suspicion, the case is investigated by a properly trained Compliance officer.
4. Compliance officers have the right to suspend transactions during the investigation.
Record Keeping
1. RAMPNOW will maintain records of customer identification data, transaction records, and any other documents required by the Polish AML law for a period of five years after the termination of the business relationship or the completion of the transaction.
Training and Compliance
1. RAMPNOW ensures that its employees receive adequate training in AML/CFT procedures and are aware of their responsibilities in this regard.
2. The Compliance officer is responsible for overseeing the implementation of the AML/CFT Program and ensuring that it is updated as necessary to comply with changes in Polish AML law and international standards.
Privacy and Data Protection
1. Users' data is processed in accordance with RAMPNOW's Privacy Policy and Terms of Use, as well as in compliance with the Polish Personal Data Protection Act (Ustawa o ochronie danych osobowych) and the EU General Data Protection Regulation (GDPR).
Reporting and Cooperation with Authorities
1. RAMPNOW is committed to cooperating with the Polish Financial Intelligence Unit (Generalny Inspektor Informacji Finansowej, GIIF) and other competent authorities in the fight against money laundering and terrorist financing.
2. The company will promptly report any suspicious activities or transactions to the GIIF, in accordance with Polish AML law.
Sanctions
1. RAMPNOW does not provide its services to natural persons or legal entities subject to sanctions, including, but not limited to, the sanction lists of the UN, EU, OFAC, or any other applicable sanction lists.
2. The company uses appropriate screening tools and procedures to ensure that it does not engage in business relationships with sanctioned individuals or entities.
Updates and Amendments
1. RAMPNOW reserves the right to update or amend this AML/Compliance Policy at any time to comply with changes in Polish AML law, international standards, or industry best practices.
2. The company will notify its users of any significant changes to the policy and will ensure that its employees are informed and trained accordingly.