Rampnow - Legal and Policies

RAMPNOW Sp. z o.o. ("RAMPNOW", "we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, and protect your personal data when you use our website, services, or interact with us, in compliance with the Polish Personal Data Protection Act (Ustawa o ochronie danych osobowych) and the European Union General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for your personal data is:

RAMPNOW Sp. z o.o.

UL. Uniwersytecka 13,
Katowice, 40-007, Poland

Email: support@rampnow.com

Personal data we collect

We collect and process the following categories of personal data: a. Identity data, such as your name, username, or other identifier  b. Contact data, such as your email address, phone number, and postal address  c. Technical data, such as IP address, browser type, device information, and other technical information  d. Usage data, such as information about how you use our website and services  e. Marketing and communication data, such as your preferences in receiving marketing from us and our third parties, and your communication preferences.

How we collect personal data

We collect personal data from various sources, including:

Directly from you when you provide it to us, such as by registering an account, submitting inquiries, or completing forms.
Automatically as you navigate through our website, using cookies and other tracking technologies.
From third parties or publicly available sources, such as analytics providers, advertising networks, or social media platforms.

How we use personal data

We use your personal data for the following purposes:

To provide our services and fulfill our contractual obligations.
To improve our website and services, and to develop new features.
To send you marketing communications, if you have consented to receive them.
To comply with our legal obligations and respond to legal requests.
To protect the security and integrity of our website and services.

Disclosure of personal data

We may disclose your personal data to:

Our employees, contractors, and service providers who need access to your personal data to provide services on our behalf.
Third parties with whom we may partner for marketing and advertising activities.
Authorities, courts, or other parties, when required by law or necessary to protect our rights and interests.

Data security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Under the GDPR, you have the following rights concerning your personal data:

Access: You have the right to obtain information about your personal data we process and access a copy of it.
Rectification: You have the right to request the correction of inaccurate or incomplete personal data.
Erasure: You have the right to request the deletion of your personal data in certain circumstances.
Restriction: You have the right to request the restriction of processing your personal data in certain circumstances.
Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
Objection: You have the right to object to the processing of your personal data for direct marketing purposes or when the processing is based on our legitimate interests.
Withdraw consent: If we process your personal data based on your consent, you have the right to withdraw your consent at any time.
Lodge a complaint: You have the right to lodge a complaint with a supervisory authority, particularly in the EU member state of your habitual residence, place of work, or place of the alleged infringement if you consider that the processing of your personal data infringes the GDPR.

To exercise any of your rights, please contact us at support@rampnow.com.

Third party links

Our website may contain links to third-party websites, services, or applications. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third parties you interact with.

Cookies

We use cookies and similar technologies to collect and store information, personalize your experience, and analyze the use of our website.You can configure your browser to reject cookies or notify you when a cookie is set. However, some features of our website may not function properly without cookies.

Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. We will notify you of any significant changes by posting a notice on our website or by contacting you directly.

Contact us

If you have any questions or concerns about this Privacy Policy or our data processing practices, please contact us at:

RAMPNOW Sp. z o.o.
UL. Uniwersytecka 13,
Katowice, 40-007, Poland
Email: support@rampnow.com

Terms & Conditions

Last updated on September 15, 2023

Definitions

Capitalized terms shall have the meanings assigned to them in these Terms, unless the context requires otherwise.

AML: Anti-Money Laundering, which means a set of procedures, laws, and regulations that are intended to stop the practice of obfuscating income generated through illegal activities.

Blockchain: A system in which records of transactions made in Digital Assets are maintained across several computers that are linked in a peer-to-peer network.
Cryptocurrency or Cryptocurrencies: A cryptographically secured digital representation of value or contractual rights that uses a form of distributed ledger technology and can be transferred and stored electronically.
Digital Asset: A digital representation of value in which encryption techniques are used to regulate the generation of digital units and verify the transfer of assets, operating independently from a central bank.
Decentralized Finance (DeFi): A financial system that operates without the need for traditional financial intermediaries like banks.
Fiat Currency: The coin and paper money of a country that is designated as legal tender, circulates, and is customarily used and accepted as a medium of exchange in the country of issuance.
KYC: Know Your Customer, which means the process of a business verifying the identity of its customers or clients and assessing potential risks of illegal intentions for the business relationship.
Order: A requested Digital Asset transaction by you for the purchase or sale of a supported Digital Asset through our On-Ramp and Off-Ramp services.
Order Failure: A requested Digital Asset transaction by you for the purchase or sale of a supported Digital Asset through our On-Ramp and Off-Ramp service that is not completed for any reason.
Wallet Address: An on-Blockchain virtual address in which Digital Assets can be held and transferred.

Introduction

Terms of Use ("Terms"): These Terms govern the access to and use of the services ("Services") provided by Rampnow Sp. z o.o., a company registered in the Commercial Register ("KRS") under number 0001025453, having its registered address at UL. Uniwersytecka 13, Katowice, 40-007, Poland ("Rampnow", "we", "us" or "our").

User Agreement: By accessing and using our Services, you ("User", "you" or "your") agree to be bound by these Terms and any other policies or guidelines that we may publish from time to time. If you do not agree to these Terms, you must not access or use our Services.
Right to Modify: We reserve the right to modify or update these Terms at any time and at our sole discretion. We will notify you of any material changes by posting the updated Terms on our website, and it is your responsibility to periodically review them for any changes. Your continued use of our Services constitutes acceptance of any changes to the Terms.

Service

Service Overview: The Services provided by Rampnow enable users to purchase and sell virtual currencies using fiat currencies in a seamless and secure manner.
Access to Services: Rampnow's Services can be accessed through various channels, including third-party web portals and cash-in terminal interfaces. Legal entities have the option to integrate Rampnow's Widget onto their websites or cash-in terminal interfaces, either as Rampnow-branded software or as a white-label solution, to offer their end-users direct access to our Services. A separate Mutual Services Agreement must be entered into with each legal entity to facilitate this.
Geographic Restrictions: Users' access to and use of the Services may be subject to restrictions based on their place of residence or location from which they access the Services. It is the User's responsibility to comply with all applicable laws and regulations in their respective jurisdictions.
Irreversible Transactions: Due to the unique characteristics of virtual currency wallet addresses, it is not possible to reverse, modify, or alter a wallet address once a transaction has been initiated. Users must be aware of this and agree to these conditions before initiating any transactions on the Rampnow platform.

User rights and responsibilites

Right to Access: The User has the right to access and use the Rampnow platform, Widget, and Services, provided they agree to and comply with these Terms of Use. By using the platform or Widget, the User agrees to accept and adhere to the terms and conditions stated herein.
Commitment to Understanding: The User commits to thoroughly reading and understanding the entire Terms of Use before using the Rampnow platform, Widget, or any of the Services provided by Rampnow.
Compliance with Laws: The User agrees to comply with all applicable laws and regulations related to the use of the Services.
Occasional Transactions: In the case of an occasional transaction, as defined by Section 19 of the ML/TF Prevention Act, which falls below the threshold limit set by the AML/CFT Program, the entire Terms of Use apply to such User without the establishment of a business relationship or creation of an Account.
Monitoring Changes: The User commits to monitoring any changes in transaction flow, including but not limited to, the necessity to provide additional information and documents to support the transaction.
Reporting Issues: The User agrees to promptly inform Rampnow immediately upon discovery of any unusual, suspicious, unclear, or abnormal changes with their transaction or Account. In case of delayed or non-reporting, the User will be held liable for breaching the Terms of Use, and Rampnow reserves the right to take appropriate actions, including but not limited to reporting to relevant state or national authorities.
Single Account Rule: A User is prohibited from having more than one account. Users are solely responsible for maintaining the confidentiality of their account information, including but not limited to, their password and protecting all activity and transaction history associated with their account.
Transaction Acknowledgment: The User acknowledges that when a transaction is initiated, the Rampnow platform sends and receives monetary sums from the Buyer and sends virtual currencies to the wallet specified by the Buyer.
Reporting Unauthorized Use: The User commits to notifying Rampnow immediately of any unauthorized use of their credentials or any other security breach by emailing support@Rampnow.com. Any User who violates these rules may have their account terminated and may be held liable for any losses incurred by Rampnow or any user of the platform.
Prohibition of Criminal Activity: The User agrees not to use the Services for any criminal activity, including but not limited to, money laundering, illegal gambling operations, financing terrorist organizations, or malicious hacking.
Liability for Damages: The User is responsible for any and all damages caused, and all liability actions brought against Rampnow for infringement of any third-party rights or violation of any applicable laws.
Non-Exclusion of Liability: Nothing in the Terms of Use excludes or limits the liability of the User for fraud, death, or personal injury caused by their negligence, breach of the terms implied by operation of law, or any other liability which may not be limited or excluded by law.
Transaction Responsibility: Users are solely responsible for determining whether any contemplated transaction is appropriate for them based on their personal goals, financial status, and risk tolerance.
Payment Instruments: All payment instruments used during a transaction, such as a bank account, credit card, debit card, or others, must be in the User's name. Any attempt to use payment instruments under a different name will be considered as fraud.

Eligibility and user accounts

Age and Legal Capacity: To access and use our Services, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. You must also comply with all applicable laws and regulations, including any sanctions or export control laws.
Account Registration: You may be required to register an account with Rampnow to access certain features of our Services. You agree to provide accurate and complete information during registration and to keep your account information up to date.
Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or use of your account.

Rampnow's rights and responsibilities

Suspension and Blocking: Rampnow has the right to suspend the User's transaction and block virtual currency before it is transferred to the wallet address specified by the User, or fiat currency used to perform the transaction in case of non-fulfillment or improper fulfillment of the Terms of Use by the User.
Service Commitment: Rampnow commits to providing the Services with the utmost effort, due care, and in accordance with these Terms of Use.
Technical Responsibility: Rampnow's responsibility is limited to using reasonable technical efforts to ensure the receipt of the virtual currency transferred. When initiating virtual currency transactions to the wallet address provided by the User, Rampnow's responsibility is further limited to ensuring the transfer of the necessary technical data to the virtual currency network.
Limitation of Liability: To the extent permitted by law, Rampnow is not responsible for any damages, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is caused by a breach of the Terms of Use by Rampnow.
Third-Party Services: Rampnow is not responsible for any damages, loss of profit, loss of revenue, loss of opportunity, an indirect or consequential loss incurred by the User as a result of using third-party services, including entities that have placed Rampnow's Widget on their web portal or cash-in terminal interface and signed the relevant agreement on Mutual Services.
Platform Availability: Rampnow is not responsible for any malfunction, breakdown, delay, or interruption of the Internet connection or any reason why the platform is unavailable at any given time.
Payment Processing Delays: Rampnow is not responsible for delays in processing payments caused by the fault of any third parties or operators of such transactions.
Fraud Reporting: In the case of fraud or other illegal activity, Rampnow commits to reporting all necessary information, including names, addresses, and all other requested information, to the relevant authorities dealing with fraud and breaches of the law. Users acknowledge that their account or transaction may be frozen at any time at the request of any competent authority investigating fraud or any other illegal activity.
Liability Exclusions: Nothing in these terms excludes or limits the responsibility of Rampnow for fraud, death, or personal injury caused by their negligence, breach of the terms implied by operation of the law, or any other liability which may not be limited or excluded by law.

KYC/AML Compliance

KYC Process: In compliance with applicable anti-money laundering and counter-terrorism financing laws and regulations, we may require you to undergo a Know Your Customer (KYC) process and provide us with certain personal information and documentation.
User Compliance: You agree to provide all requested information and documentation in a timely manner and acknowledge that your access to our Services may be limited or terminated if you fail to comply with our KYC/AML requirements.

Fees and transactions

Service Fees: We may charge fees for our Services, as specified on our website or as agreed upon between you and Rampnow. You agree to pay all applicable fees related to your use of our Services.
User Tax Responsibility: You are responsible for any taxes, duties, or fees associated with your transactions, and you agree to indemnify and hold Rampnow harmless for any such liabilities.
Transaction Limits: We reserve the right to set limits on transaction amounts and frequency at our sole discretion. We also reserve the right to refuse or cancel transactions if we suspect fraud, money laundering, or other illegal activities.

Prohibited activities

Suspension/Termination: Rampnow reserves the right to suspend or terminate your Rampnow Account or cancel a transaction at any time if we reasonably believe it is required to do so by law or to comply with recommendations issued by a relevant government authority or recognized body for the prevention of financial crime, money laundering, terrorist financing, and financing of the proliferation of weapons of mass destruction.
Prohibited Uses: It is strictly forbidden to use the Platform for any illegal purposes. Rampnow will report any suspicious activity to the relevant law enforcement.
Prohibited Transactions: The User shall ensure that they do not use the Services for transactions relating to:
- money laundering, terrorist financing, proliferation of weapons of mass destruction;
- human trafficking;
- any goods or services that are illegal or the promotion, offer, or marketing of which is illegal or that are offered in connection with illegal, obscene, or pornographic content, depict children or minors in sexual postures, depict means of propaganda or signs of unconstitutional organizations glorifying war or violating human dignity;
- any goods or services, promotion, offer, or marketing of which would violate copyrights, industrial property rights or other rights of any person;
- archaeological findings;
- drugs, narcotics or hallucinogens;
- weapons of any kind;
- illegal gambling services;
- Ponzi, pyramid or any other "get rich quick" schemes;
- goods that are subject to any trade embargo;
- media that is harmful to minors and violates laws and, in particular, the provision concerning the protection of minors;
- body parts or human remains;
- protected animals or protected plants;
- weapons or explosive materials; or
- any other illegal goods, services, or transactions.

Termination

Service Termination: We may suspend or terminate your access to our Services at any time and for any reason, including but not limited to, your breach of these Terms, our KYC/AML requirements, or applicable laws and regulations.
Post-Termination: Upon termination, you will no longer have access to our Services, and any outstanding transactions or obligations may be canceled at our sole discretion.

Risk disclosure

Risk of Virtual Assets: Owning and using virtual assets involves significant risk. Prices for virtual assets fluctuate significantly. Due to such price fluctuations, you can increase or decrease the value of your virtual assets at any time.
Inherent Risks: Any currency—virtual or not—can fluctuate greatly in value and even depreciate. There is an inherent risk that losses will result from buying, selling, or trading anything in the market. Unlike most currencies, which are backed by governments or other entities, or by commodities like gold or silver, a virtual asset is backed by technology and trust. There is no central bank that can take corrective action to protect their value or release more virtual assets.
User Responsibility: Rampnow users are expected to understand these risks. In addition, there may be other risks that are not covered or specified in our Terms of Service. You must carefully assess whether your financial position and risk tolerance are suitable for buying, selling, trading virtual assets, and using them in transferring to various projects.

Limitation of liability

Limitation of Damages: To the maximum extent permitted by law, Rampnow and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of our Services, including but not limited to, loss of profits, data, or goodwill.
Liability Cap: Rampnow's total liability for any claim arising from or related to your use of our Services shall not exceed the fees paid by you to Rampnow during the twelve (12) months preceding the date of the claim.

Indemnification

You agree to indemnify, defend, and hold harmless Rampnow and its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your access to or use of our Services, your violation of these Terms, or your violation of any applicable laws or regulations.

Governing law and jurisdiction

Governing Law: These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles.
Jurisdiction: Any disputes arising out of or related to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Katowice, Poland.

Miscellaneous

Severability: If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
No Waiver: The failure of Rampnow to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Entire Agreement: These Terms constitute the entire agreement between you and Rampnow regarding your access to and use of our Services and supersede all prior agreements, whether written or oral, on the subject matter.

Contact us

If you have any questions or concerns about these Terms, please contact us at:

Rampnow Sp. z o.o.

UL. Uniwersytecka 13,

Katowice,40-007, Poland

AML & Sanction Policy

Last updated on September 15, 2023

Introduction

1. In compliance with the Polish Act on Counteracting Money Laundering and Terrorist Financing (Ustawa o przeciwdziałaniu praniu pieniędzy oraz finansowaniu terroryzmu), EU AML Directives, and best AML/CFT practices, RAMPNOW Sp. z o.o. ("RAMPNOW", "we", "us", or "our") has developed and implemented an AML/CFT Program, including Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures, aimed at reducing the risk of involvement in any illegal financial activities related to on-ramp and off-ramp services for cryptocurrencies. The company's management considers compliance with AML and CFT regulations to be of paramount importance and ensures that the requirements of this Program are met with the highest accuracy. Hereinafter, RAMPNOW Sp. z o.o. will be referred to as "RAMPNOW" throughout these policies.

Occasional transaction and anti-fraud measures

1. Users may perform transactions up to the equivalent of PLN 15,000 per month without establishing business relationships with RAMPNOW, using the company's website or platform. In this case, relevant data is gathered, and appropriate anti-fraud controls are applied to such customers.
2. If a user exceeds the limits or the company management deems it necessary to obtain additional information about the transactions, the user will be asked to undergo KYC verification.

Identity Verification (KYC)

1. To pass identity verification, users must provide personal information, residential address, and upload images of documents that support the provided information. Typically, a driver's license, passport, or national ID card will be provided for this purpose. A recent proof of residence must also be submitted to confirm the residential address.
2. During the KYC verification procedure, RAMPNOW is guided by a risk-based approach, so additional information regarding the nature of business relationships and the source of funds may be requested from users.
3. The information provided by users is meticulously checked, both automatically and manually, to confirm the authenticity of the documents.

Ongoing Monitoring

1. RAMPNOW will perform ongoing monitoring of customer relationships and transactions to ensure that the activities are consistent with the information obtained during the KYC process.
2. If any suspicious activity is identified, the Compliance officer will investigate the case and, if necessary, report it to the Polish Financial Intelligence Unit (Generalny Inspektor Informacji Finansowej, GIIF).

AML/CFT Measures

1. RAMPNOW's AML/CFT measures were developed to prevent money laundering activities and terrorist financing on the platform.
2. Compliance officers maintain the policy by applying a risk-based approach while monitoring transactional activities on the platform.
3. All transactions on the platform are automatically analyzed for suspicious patterns by the AML system. If a transaction or user's activity raises suspicion, the case is investigated by a properly trained Compliance officer.
4. Compliance officers have the right to suspend transactions during the investigation.

Record Keeping

1. RAMPNOW will maintain records of customer identification data, transaction records, and any other documents required by the Polish AML law for a period of five years after the termination of the business relationship or the completion of the transaction.

Training and Compliance

1. RAMPNOW ensures that its employees receive adequate training in AML/CFT procedures and are aware of their responsibilities in this regard.
2. The Compliance officer is responsible for overseeing the implementation of the AML/CFT Program and ensuring that it is updated as necessary to comply with changes in Polish AML law and international standards.

Privacy and Data Protection

1. Users' data is processed in accordance with RAMPNOW's Privacy Policy and Terms of Use, as well as in compliance with the Polish Personal Data Protection Act (Ustawa o ochronie danych osobowych) and the EU General Data Protection Regulation (GDPR).

Reporting and Cooperation with Authorities

1. RAMPNOW is committed to cooperating with the Polish Financial Intelligence Unit (Generalny Inspektor Informacji Finansowej, GIIF) and other competent authorities in the fight against money laundering and terrorist financing.
2. The company will promptly report any suspicious activities or transactions to the GIIF, in accordance with Polish AML law.

Sanctions

1. RAMPNOW does not provide its services to natural persons or legal entities subject to sanctions, including, but not limited to, the sanction lists of the UN, EU, OFAC, or any other applicable sanction lists.
2. The company uses appropriate screening tools and procedures to ensure that it does not engage in business relationships with sanctioned individuals or entities.

Updates and Amendments

1. RAMPNOW reserves the right to update or amend this AML/Compliance Policy at any time to comply with changes in Polish AML law, international standards, or industry best practices.
2. The company will notify its users of any significant changes to the policy and will ensure that its employees are informed and trained accordingly.